FAQ

FAQ's

1. What is pstconnect.com?
Pstconnect.com is an online booking portal providing air tickets, hotels, travel insurance, and holiday packages.

2. Is there a fee for signing up?
No. The membership is free. There is no initial or ongoing membership fee for the pstconnect.com program.

3. How do I know that my booking is successful?
Upon successful payment verification, we will email you the booking confirmation via email. We may contact you for further verification if necessary.

4. What are the types of payment PSTconnect.com accept?
Credit card (Visa or MasterCard), debit card and online transfer from local bank.

5. I did not received my booking confirmation email but payment has been made.
Please contact to our customer service : 603-2617 2026 or email us customerservice@pst.com.my.

6. Where can I get the latest travel news and promotion?
You can sign up to our newsletter at https://www.pstconnect.com/home# for more travel insight or follow our Facebook https://www.facebook.com/PSTtravelservices for any latest promotion.

7. Can I plan my own itinerary according to my requirements?
Yes, we are able to customized your itinerary according to your needs by sending an email to customerservice@pst.com.my.

8. What is the difference between star rating and trip advisor rating?
The star rating system is a yard stick for a hotel's overall quality. The star rating pertains to a hotel's level of service, facilities, rooms, location, price and other amenities.

Tripadvisor (TA) is the rating of the hotel given by the guest basis their individual experience. For instance, a 3-star hotel can have a 4.5 TA rating, which means that majority of the users are happy with the hotel.